Manager – Consumer Finance Contact Centre
📍Yancheng, China | Collections, Contact Centre, Consumer Finance | Fluent Mandarin Required
Full-Time | On-Site

A growing team in the lifestyle and travel membership space is seeking a skilled Consumer Finance Contact Centre Manager to oversee inbound support and collections operations. The role plays a critical function in maintaining high portfolio quality and optimizing customer financial services performance.

If you’re a fluent Mandarin speaker with experience in collections, team leadership, and B2C financial services—this could be your next big move.

What You’ll Be Doing
- Lead the inbound consumer finance and collections team, overseeing performance, quality, and compliance
- Ensure accuracy of financial data, timely account resolutions, and high customer satisfaction
-  Drive improvements across reporting, predictive analytics, and operational efficiency
- Manage end-to-end collections for finance and levies portfolios, with a focus on minimizing defaults
- Collaborate with internal stakeholders across Finance, Legal, Sales, and IT
- Develop staff and ensure high-performing service through training, coaching, and quality control

What We’re Looking For

• Collection experience in B2C financial services or a related industry
• Fluent Mandarin speaker with excellent written and verbal communication
• Ability to be based in Yancheng, China
• Proven team leadership within an inbound/outbound call center environment
• Strong command of Microsoft Excel and reporting tools
• Customer-centric mindset with excellent problem-solving and negotiation skills

Why This Role
Join a business that’s redefining how consumers engage with lifestyle and financial services in Asia. You’ll be part of a dynamic team focused on delivering operational excellence and customer value across one of the company’s most critical service functions.

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